Wiz & Associates

Chartered Loss Adjuster and Chartered Valuation Surveyor

Handling Customer Complaint

We are committed to providing our customers with the best possible service, but recognise that sometimes things can go wrong.

A complaint is any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us

Who can complain?

Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.

How to file a complaint

Should you feel that you have been treated unfairly, please let us know by contacting us in any of the following ways:

Wiz & Associates
2B-09, Phoenix Paragon Plaza,
L.B. S. Road, Kurla (W),
Mumbai – 400 070

Mobile : +91 (0)9821122689

We’ll do our best to review the matter and put things right as soon as you get in touch.

You need to tell us

  • Your full name and address
  • As much as you can about the complaint
  • What has gone wrong
  • How you want us to resolve the matter

How long do I have to make a complaint?

Normally, you must make your complaint within three months of:

  • The event you want to complain about, or
  • finding out that you have a reason to complain, but no longer than six months after the event itself.

What happens when I make a complaint?

We aim to resolve complaints quickly and close to where we provided the service. This could mean an on-the-spot apology and explanation if something has clearly gone wrong, and immediate action to resolve the problem. We will give you our decision in five working days or less, unless there are exceptional circumstances.

Those that are complex and require detailed investigation.

  • Acknowledge receipt of your complaint in writing within 3 working days
  • Undertake a detailed investigation
  • Give you a full written response to the complaint as soon as possible and within 20 working days

We are committed to making our service easy to use for all members of the community. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help customers access and use our services.