We are committed to providing our customers with the best possible service, but recognise that sometimes things can go wrong.
A complaint is any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us
Who can complain?
Anyone can make a complaint to us, including the representative of someone who is dissatisfied with our service.
How to file a complaint
Should you feel that you have been treated unfairly, please let us know by contacting us in any of the following ways:
Complaints
Wiz & Associates
1B-113, Phoenix Paragon Plaza,
L.B. S. Road, Kurla (W),
Mumbai – 400 070
Email: contact@wizindia.com
Mobile : +91 (0)9821122689
We’ll do our best to review the matter and put things right as soon as you get in touch.
You need to tell us
How long do I have to make a complaint?
Normally, you must make your complaint within three months of:
What happens when I make a complaint?
We aim to resolve complaints quickly and close to where we provided the service. This could mean an on-the-spot apology and explanation if something has clearly gone wrong, and immediate action to resolve the problem. We will give you our decision in five working days or less, unless there are exceptional circumstances.
Those that are complex and require detailed investigation.
We are committed to making our service easy to use for all members of the community. In line with our statutory equalities duties, we will always ensure that reasonable adjustments are made to help customers access and use our services.